Privacy Policy

Last Updated: September 2, 2026

1. Introduction

Nucleate Ltd ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.nucleate.net or use our database marketing services.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us via email, phone, or contact forms
• Subscribe to our newsletter or marketing communications
• Engage our services
• Attend our events or webinars

This information may include:

• Name and job title
• Email address
• Telephone number
• Company name and address
• Any other information you choose to provide

2.2 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages viewed and time spent on pages
• Clickstream data

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We use the information we collect for various purposes, including to:

• Provide, operate, and maintain our website and services
• Improve, personalize, and expand our services
• Communicate with you, including responding to inquiries and providing customer support
• Send you marketing and promotional communications (with your consent)
• Process your requests and transactions
• Analyze usage patterns and improve user experience
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms and policies

4. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Consent: You have given explicit consent for processing your personal data for specific purposes
• Contract: Processing is necessary for the performance of a contract with you
• Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services
• Legal Obligation: Processing is necessary to comply with legal requirements

5. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as hosting, data analysis, email delivery, and customer service
• Business Partners: With your consent, we may share information with our trusted business partners
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities
• Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business

6. International Data Transfers

Your information may be transferred to and maintained on computers located outside of your jurisdiction where data protection laws may differ. We ensure that appropriate safeguards are in place to protect your personal data in accordance with this Privacy Policy and applicable data protection laws.

7. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely delete or anonymize it.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights:

• Right to Access: You can request copies of your personal data
• Right to Rectification: You can request correction of inaccurate or incomplete data
• Right to Erasure: You can request deletion of your personal data in certain circumstances
• Right to Restrict Processing: You can request that we limit the processing of your personal data
• Right to Data Portability: You can request transfer of your data to another organization or directly to you
• Right to Object: You can object to our processing of your personal data
• Rights Related to Automated Decision-Making: You have the right not to be subject to decisions based solely on automated processing

To exercise any of these rights, please contact us at info@nucleate.uk. We will respond to your request within one month.

9. Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

12. Marketing Communications

With your consent, we may send you marketing communications about our services, industry insights, and events. You can opt-out of receiving marketing emails at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at info@nucleate.uk

13. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

15. Complaints

If you are not satisfied with our response to your data protection concerns, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk